Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Handy for Repair collects, uses, and protects your personal information when you use our services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

  • Name, email address, phone number, and mailing address
  • Service preferences and history
  • Payment information (processed securely through third-party processors)
  • Communication preferences

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system and platform
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • Providing and maintaining our services
  • Processing service requests and appointments
  • Communicating with you about your services
  • Improving our service quality and customer experience

Business Operations

  • Processing payments and transactions
  • Sending service updates and notifications
  • Conducting customer surveys and feedback
  • Analyzing usage patterns to improve our platform

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

  • Payment processors for secure transaction processing
  • Technicians and service providers to fulfill your requests
  • Cloud storage and hosting providers
  • Customer support and communication services

Legal Requirements

  • Compliance with applicable laws and regulations
  • Response to legal requests and court orders
  • Protection of our rights and property
  • Emergency situations requiring immediate action

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • SSL encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Access controls and authentication systems

Data Retention

  • Personal information retained only as long as necessary
  • Secure disposal of data when no longer needed
  • Compliance with legal retention requirements

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Control

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to processing of your information

Communication Preferences

  • Opt-out of marketing communications
  • Choose your preferred communication method
  • Update your contact preferences
  • Unsubscribe from email newsletters

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and provide personalized services.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Deliver relevant advertisements

Managing Cookies

  • You can control cookies through your browser settings
  • Disabling cookies may affect website functionality
  • We respect Do Not Track signals from your browser
  • Third-party cookies are subject to their own privacy policies

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Protection Measures

  • We do not knowingly collect information from children under 13
  • If we discover we have collected such information, we will delete it
  • Parents can contact us to review or delete their child's information
  • We encourage parents to supervise their children's online activities

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

Data Protection Standards

  • We only transfer data to countries with adequate protection
  • Standard contractual clauses for international transfers
  • Regular assessment of data protection practices
  • Compliance with applicable data protection laws

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

Notification of Changes

  • We will notify you of material changes via email or website notice
  • Updated policy will be posted on our website with effective date
  • Continued use of services constitutes acceptance of changes
  • You can review the current policy at any time on our website

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of Michigan and Indiana, United States. Any disputes arising from this policy or our privacy practices shall be resolved in the courts of Harris County, Michigan and Indiana.

11. Messaging

No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties. If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at info@handyforrepair.com

12. Contact Information

If you have any questions about these terms and conditions, please contact us:

Phone: (517) 273-6232
Address:2222 W Grand River Ave Ste A, Okemos, MI 48864

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